This is a supervisory position of exempt classification responsible for the operation and management of the HERO Center. The position is responsible for planning, directing, supervising and coordinating the activities at the HERO Center to ensure safe, efficient, and dependable training services to public safety users and citizens. Assures excellence in all customer service functions. Responsible for aggressively selling facility spaces in accordance to revenue and pricing standards.
General direction and supervision is received from the HERO Center Facility Operations Committee (FOC), or their designee, through consultation, review of reports and recommendations, and an evaluation of work accomplished.
Adheres to the established HERO Center Business and Operations Plan to achieve financial stability.